To act as the central point of contact between the User and IT Service Management

To handle Incidents and request and provide an interface for other activities such as
Change Management
Problem Management
Configuration Management
Release Management
Service Level Management
IT Service Continuity Management

  1. [2010/06/22] ITIL sample question (40 Question) by freak (3451)
  2. [2012/01/30] ITIL (IT Infrastructure Library) Foundation Student Manual by rakee ()
  3. [2012/01/30] ITIL V3 Foundation Complete Certification Kit - 2009 *1 by rakee ()
  4. [2012/02/14] ITIL Capacity Management: by bloter ()
  5. [2012/03/22] ITIL v3 - 01 Service Lifecycle - Introduction ITIL by rchavan ()