To maintain and gradually improve business aligned IT service quality, through a constant cycle of
Defining
Agreeing
Monitoring
Reporting
Reviewing IT service achievements and through instigating actions to eradicate unacceptable levels of service

  1. [2010/06/22] ITIL sample question (40 Question) by freak (3447)
  2. [2012/01/30] ITIL (IT Infrastructure Library) Foundation Student Manual by rakee ()
  3. [2012/01/30] ITIL V3 Foundation Complete Certification Kit - 2009 *1 by rakee ()
  4. [2012/02/14] ITIL Capacity Management: by bloter ()
  5. [2012/03/22] ITIL v3 - 01 Service Lifecycle - Introduction ITIL by rchavan ()