Download : iNTCCM Certification Syllabus : Certified Professional in Configuration Management

1. Fundamentals of configuration management...................................................................................................9
1.1 The need for configuration management (K2).........................................................................................10
1.2 Basic concepts of configuration management (K2).................................................................................12
1.3 Interaction with other IT processes (K2).................................................................................................16
1.4 Configuration management in standards/regulations (K1)......................................................................18
 
2. Configuration management activities............................................................................................................19
2.1 Configuration identification: selection and naming (K3)........................................................................20
2.2 Configuration identification: storage and release (K3)............................................................................23
2.3 Configuration change control (K3)..........................................................................................................26
2.4 Configuration status accounting and reporting (K1)...............................................................................28
2.5 Configuration audit (K2)..........................................................................................................................29
 
3. Configuration management organisation.......................................................................................................30
3.1 Configuration management roles and responsibilities (K2)....................................................................31
3.2 Person behind configuration management (K1)......................................................................................32
3.3 Configuration management influence (K2).............................................................................................33
3.4 Juridical aspects of configuration management (K1)..............................................................................34
4. Configuration management planning.............................................................................................................35
4.1 Configuration management plan (K2).....................................................................................................36
4.2 Monitoring and reporting (K1)................................................................................................................38
 
5. Automation of configuration management....................................................................................................39
5.1 Selecting configuration management areas to automate (K1).................................................................40
5.2 Types of CM tools (K2)...........................................................................................................................42
5.3 Automation project/implementation of tools (K2) ..................................................................................43
 
6. Improving configuration management...........................................................................................................45
6.1 Configuration management and process improvement (K1)...................................................................45