Software Product
All the deliverables
Focus has been on Code, but interested in all artifacts
Product metrics include concerns of complexity, performance, size, etc.

Pre-Release & Post Release Processes
Focus has been on Pre-Release processes
Easiest staring point for metrics Testing and the number of 쐀ug found
Process metrics used to improve on development and support activities

HR staffing and other Resources
Customer Satisfaction
Project metrics used to improve productivity, cost, etc.
Project and Process metrics are often intertwined.

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