Your software systems are the heart of your business–and they may be vulnerable. In Glitch, industry leader Jeff Papows, Ph.D., outlines the three converging forces that are leading to the proliferation of glitches. Papows explains why and how these glitches are affecting businesses, government agencies, and consumers and provides recommendations as to what we can do about them. Written for senior decision makers, Papows explains why the risks of software failure are growing worse, not better–and shows how software glitches can destroy both your profitability and your reputation. He also introduces proven governance techniques that can help you systematically find and fix weaknesses in the way you build, buy, and manage software. Don’t fall victim to the next business software disaster. Read Glitch–and learn about the cultural, technical, and business issues behind software glitches, so you can proactively prevent them.

A compelling read! Mr. Papows, in a clear, insightful analysis, explains how the role of information technology has evolved within the enterprise. IT operations have become inseparable from business operations, with packaged and internally developed software invovled in virtually every business function. While the IT revolution has produced enormous advantages in areas from web-based computing to supply chain automation, less understood are the often catastrophic outcomes resulting from poorly designed software. Senior executives can no longer assume that technology issues are solely the responsibility of the IT gurus. Citing many astonishing examples, Mr. Papows provides a cautionary tale and prescriptive policy framework for all senior executives to consider as they seek to balance technology expansion with IT governance.

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