Download Book : http://www.nngroup.com/reports/flash/RIA-usability.pdf

This report is based on usability research with 46 different Web-based applications in Flash that were tested with users in the United States, Germany, and Japan. We tested the way people use real, current applications to achieve representative tasks. The report contains 117 design guidelines (and 21 accessibility guidelines) that will make Rich Internet Applications more aligned with human behavior and thus easier to use.

225-page report

  1. Executive Summary
    • Success Rates
    • Web-Based Applications are Ephemeral Applications
    • Navigating to Flash Applications
    • Object-Oriented GUI Design
    • A New Generation of Design Guidelines
  2. Changes Since 2002
    • Updated Application Usability Advice
  3. Research Overview
  4. Procedure
  5. Designs Studied
  6. Summary of Findings
    • Feature Success Rates
    • Task Success Rates
    • Interpreting Success Rates
  7. Guidelines for Designing with Flash
  8. Discussion and Examples for Flash Design Guidelines
  9. User-Centered Design
    • 26 design guidelines
    • Design Usability
    • Workflow
    • Content
    • Navigation
    • Feedback
  10. Attracting Visitors
    • 7 design guidelines
    • Make Applications Compelling
    • Quality Assurance
  11. Object-Oriented Control
    • 13 design guidelines
    • Drag and Drop
    • Creating Objects
    • Resizing Objects
    • Rotating Objects
  12. Presentation
    • 24 design guidelines
    • Motion
    • Sound
    • Colors and Fonts
    • Scrolling
    • Graphics and Photographs
  13. Implementation Nuts and Bolts
    • 19 design guidelines
    • Browsers
    • Installation and Loading
    • Saving and Printing
    • Hovering, Clicking, and Tabbing Behavior
  14. User Assistance
    • 16 design guidelines
    • Help
    • Instructions
    • Tutorials
    • Error Recovery
  15. Application Specifics
    • 12 design guidelines
    • Maps
    • Registration
    • International Considerations
  16. Accessibility
    • Preliminary Study, Early Findings
    • Flash's Main Usability Problems for Users with Disabilities
    • Overview of the RIA Accessibility Study
    • Reason for this study
    • Assistive and Flash Technology is Improving
    • Things Appear to Still Be Less Usable for Screen Reader Users
    • General Findings from the Study
    • Accessibility Guidelines
      • 21 accessibility guidelines
      • Testing
      • User Control
      • Graphics and Visuals
    • Participants
    • Tasks and Websites
  17. Methodology
    • Overview
    • Participants
    • Tasks
  18. Types of Designs Studied



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