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Defining quality metrics is one of the fundamental and most important
tasks for QA managers. However, business goals and customer experience
often get neglected while identifying QA metrics because of the silos
QA teams work in. Quality assurance is not just about testing and
finding bugs, it is in fact, crucial to the success of the business
itself. But again, too much focus on alignment with business goals
while defining QA metrics can put excess stress on the QA team and
adversely affect their productivity. If for example, the prime business
goal is customer satisfaction, then finding customer defects is more
important than the cost of finding those defects. While ‘customer
defect metrics’ is important in this scenario, time taken to find these
defects can’t be ignored. So, productivity related metrics still need
to be considered
URL : https://www1.gotomeeting.com/register/338698201
URL : https://www1.gotomeeting.com/register/338698201
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